We understand that absences can happen for many reasons. Please review our policy to help us ensure smooth communication and continued care for your child.
Absences
If your child is absent due to illness, appointments, or family holidays during scheduled sessions, fees will still apply.
Late Arrivals
If your child will be late, please let us know in advance. If we haven’t heard from you, we’ll contact you to check in.
Extended Absences
If your child misses two or more consecutive sessions without prior notice, we may cancel their space. You’ll receive written confirmation if this happens.
Notifying Us
Parents and carers must inform us of any absences before 10:00 AM on the first day of absence.
For any planned absences longer than two weeks, please submit a written request to the Preschool Manager. Please note:
- We can’t guarantee that your child’s place will be held.
- If your child’s place is funded by Early Education and Childcare Entitlements, we must inform the Local Authority, who may withdraw funding during this period.
Unauthorised or Unexplained Absence
If your child is absent without notice or has unauthorised absences for two weeks or more, the Local Authority may stop funding your child’s place. In this case, The Hamlet will invoice parents/carers directly for the missed sessions.
Absences Due to Illness
For prolonged illnesses, we can submit a request to the Local Authority to continue funding. Approval is at their discretion.
Children Supported by Social Services
If your child is under support from Children’s Services (e.g. a child protection plan), we are required to inform their social worker or key contact of any absences and known reasons.